Join Team Amex and let’s lead the way together

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented Engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. We are in charge of the core engine that delivers enhancements to customer journeys associated with transaction posting, billing, payments and other crucial Accounts Receivables capabilities.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

How will you make an impact in this role?

• Exhibit high level of customer empathy, an ability to see offerings through the eyes of the user, ensuring each new release incrementally enhances the product experience
• Strategic problem solver, who connects the dots of how business requirements solve the problem statement. Outstanding collaboration skills and emotional agility to recognize when a pivot is required to overcome a system or process constraint
• An effective communicator, who consults on how technology can help solve a business need and drives alignment on standard platform capabilities, that can be scaled to new use cases
• Influence without authority with the ability to work in a dynamic, complex environment
• Comfortable with navigating with ambiguity and can switch from high level context with Senior Executives to granular level of detail with Engineers
• Enthusiasm and passion for great products and services. Employs story telling to articulate product vision
• Passion and convictions and the innate ability to inspire followership in others
• Ability to think creatively and influence decision making across departments and levels within the organization

Key Responsibilities:

• Work with stakeholders and engineers to understand and prioritize product features across platforms/products
• Translate and communicate product roadmap into a product backlog of well-defined features with the appropriate acceptance criteria
• Review existing products and workflows for modernization opportunities
• Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve user experience
• Communicate and build consensus across multiple departments and partners in creating the software product and platform requirements
• Partner with other product and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions
• Ensure that the appropriate tracking and reporting is in place to monitor performance post launch in order to evaluate future investment
• Perform Demos and Launch Announcements with key team members to demonstrate success and metrics of improvement

Minimum Qualifications:

• University Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience) preferred
• 2+ years experience in Product Management (or technical business analysis) with consistent track record in defining winning product constructs and delivering a product vision and strategy
• Experience with software development lifecycle, Agile Scrum, BDD
• Previous knowledge and experience with delivering at scale are a valuable asset
• Familiarity with one or more modern programming languages and software architecture patterns preferred
• Knowledge and experience of lending and/or accounts receivable preferred